Sometimes, the middle man gets a bad rap, but from this angle, we have a clear view of all moving pieces and the experience and expertise to anticipate our customers’ needs before they even start to come down the pipeline.
For over 40 years and three generations, we’ve been the trusted advice, the fluent translators across companies and industries, and the maestro that pulls all the right strings at the right times for partners and customers in a wide range of industries.
Throughout this time, we’ve kept a firm finger on the pulse of the many markets we influence. Relatively recently, we noticed a trend: an increasing number of small businesses and do-it-yourself makers were trying their hand at thermoplastic molding and custom knife and sheath making.
There comes a time when honoring customer requests and following a moral compass is at odds with financial gain and competitive edge. Our core values are (and have always been) centered squarely on doing the right thing. So, in response to this trend, we restructured our business model and created our Thermoplastics Division specifically to help this hardworking, driven demographic thrive in their creative endeavors. We never looked back.
Not only are we constantly improving and perfecting our product offerings—which are always studded with the very best in the industry—we’ve created a customer service team eager to help with any and all inquiries.
In the end, we believe that when we do our job right, with integrity, and a true commitment to our customers’ success, we’re leaving the industry just a little better than we found it. That, to us, has made all the difference.
Shane Bearly, CEO Index Industries
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